SpyMember.com – Unusable software

I ordered this software from spymember.com and it cost around 30 bucks. The charge hit my credit card and there was no problems there, so they did not take any more money than they should have. The problem is that when I tried to actually use the software, I was unable to get anything to work. I tried to call and email the company and have not been able to get in touch with anyone about their product.