Sears.com – terrible customer service

Added Jan 4, 2012 in Shopping, Website | 1 Review

I made a purchase on sears.com and was given a promo code for free shipping. I used it and the shipping was indeed free. The problem was that it was clearly stated that the item would arrive before Christmas and when I finished checking out, it stated the the estimated delivery was on January 4th. I called customer service 2 times and both I was disconnected. I am sure that the people on the other end just hung up on me. I tried to call again and was transferred all over the place and pretty much just got the run around. I will never buy anything from sears.com again. I have never had such terrible customer in my life. You will get what you paid for, but if there are any problems the customer service will drive you insane.

Submitted by: Victoria





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